CS Representative

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CS Representative


Launched in 2008 Denham is a fast growing International brand with its heart rooted in Amsterdam. We are a young and energetic team looking for enthusiastic people to join us. DENHAM is focused on balancing an intense commitment to progressive design against an equally obsessive respect for jeans craft tradition. We manifest the jeanmaker ethic of honest craftsmanship multiplied by fearless experimentation and invention not only in every jean we create, but in every garment in the line and every other aspect of the label.

Full-time · Amsterdam

About the job

WORK HARD AND BE NICE TO PEOPLE
Do you want to work for one of the coolest jean’s brands in the Netherlands? We are looking for an enthusiastic and pro-active person to join the Customer service team. So, are you passionate about fashion, customer service minded and looking for a new opportunity Then we are looking for you!

Key Responsibilities

  • You will be mainly in contact with our Dutch customer base and some of our (International) Key accounts
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders and returns.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.

Desired Skills and Experience

  • MBO/HBO education
  • You have a service minded attitude, are problem solving and can multitask
  • Confident to work with ERP systems and have knowledge of Microsoft Office
  • Good command on both Dutch and English (spoken and written)

    What’s in it for you?

    In addition to a competitive salary, you will receive extra benefits like travel expenses, 24 holidays per year, company pension scheme, and a benefit package where you can find a wide range of discounts.

    Here at DENHAM, we aim to create the best possible workplace for our team. We offer our employees lots of perks and discounts on DENHAM collections. Our team is young, creative and energetic, and we embrace a family vibe … plus, we love to plan a party from time to time!

    If you believe you are a suitable candidate, please apply by using the Apply Now!